# Srinivas aakula - Senior Cloud & Virtualization Engineer | IT Infrastructure Management Specialist
Source: https://hello.cv/srinivasa
hyderbad

## About
Highly skilled and Citrix Certified Associate - Virtualization professional with over 8 years of progressive experience in IT Infrastructure Management, specializing in Virtualization and Cloud domains. Proven ability to optimize system performance, ensure high availability, and deliver robust virtual desktop and application solutions. Seeking to leverage expertise in Citrix, VDI, and cloud technologies to drive operational excellence and strategic growth within a reputed organization.

## Work
### Senior Specialist | NTT Managed Services India Private Limited
Led advanced virtualization initiatives, specializing in Citrix environments to ensure high availability and optimize performance for critical business operations.
- Engineered, configured, and maintained complex Citrix XenApp/XenDesktop environments, significantly improving system reliability and application delivery for enterprise users.
- Developed and implemented comprehensive Citrix-related policies and training programs, enhancing operational efficiency and reducing support queries by 15% through improved user understanding.
- Ensured robust monitoring and proactive management of Virtual Desktop Infrastructure (VDI) and application delivery systems, achieving 99.9% uptime and minimizing disruption.
- Provided expert technical support and advanced troubleshooting for critical Citrix incidents, resolving issues 20% faster than average and ensuring seamless user experience.
- Optimized system performance, security, and availability across virtualized platforms, leading to enhanced user experience and a measurable reduction in latency.
### Senior Administrator | DXC Technology
Managed and administered complex Citrix and VDI infrastructures, focusing on system integrity, user access, and operational continuity.
- Administered and supported Citrix XenApp/XenDesktop environments, ensuring consistent application availability and optimal performance for a large user base.
- Managed user accounts, profiles, and access rights, enhancing security protocols and streamlining access management processes by 10%.
- Created, tested, and deployed application packages for Citrix environments, improving software delivery efficiency and reducing manual configuration efforts.
- Monitored, tracked, and reported on Citrix service requests and incidents, providing actionable insights that led to a 15% improvement in resolution times.
### Senior Specialist | HCL Technology
Contributed to IT infrastructure management as a Senior Specialist, focusing on system stability, security, and disaster recovery planning.
- Developed and maintained comprehensive policies and procedures for system security, backups, and disaster recovery, ensuring data integrity and business continuity.
- Provided critical technical support for Windows-based virtual desktops, resolving complex issues and ensuring high user satisfaction.
- Contributed to the optimization of Citrix systems, enhancing overall performance and maintaining robust security postures.
- Documented technical processes and solutions, improving knowledge transfer efficiency and reducing onboarding time for new team members by 10%.
### System Administrator | IBM
Managed server-side and client-side systems, providing essential support for IT infrastructure operations.
- Administered server-side and client-side Citrix technologies, ensuring reliable system operation and connectivity.
- Troubleshot and resolved Citrix-related performance and connectivity issues, maintaining system uptime and user productivity.
- Identified, analyzed, and solved diverse technical problems, contributing to a more stable and efficient IT environment.
- Gained hands-on experience with Citrix Provisioning Services, contributing to streamlined system deployment and management processes.

## Education
### Gitam University | Science
70%

## Languages
- Telugu
- English

## Certificates
### Citrix Certified Associate - Virtualization (CCA-V)
Citrix | 2023-01-01

## Skills
### Virtualization & Cloud Technologies
- Citrix XenApp
- Citrix XenDesktop
- Citrix Cloud
- PVS Technology
- Horizon-on-prem
- Horizon Cloud
- Virtual Desktop Infrastructure (VDI)
### System Management & Operations
- System Optimization
- Troubleshooting
- Server-side Citrix
- Client-side Citrix
- Windows-based Virtual Desktops
- Application Packaging & Deployment
- System Security
- Data Backup & Recovery
- System Audit Logs
- Disaster Recovery
### IT Service Management (ITSM) Tools
- ServiceNow
- BMC Remedy
- Maximo
- HPSM
### Technical Skills
- Scripting
- Automation Tools
- Problem Solving
- Technical Analysis
### Professional Skills
- Professional Communication
- Documentation
- Customer Service
- Teamwork & Collaboration
- Multi-tasking
- Adaptability
- Continuous Learning

## Source
Read this profile on Hello.cv: https://hello.cv/srinivasa
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